The annual three week ‘Manic’ Period

Obviously the beginning of any new academic year is a very busy time for the majority of us and the TEL help desk is certainly no exception. Each year, the three week period comprising of ‘Freshers’ week and the following two, are by far our busiest. ‘Manic’ is the word I always use.



The ‘Supportworks’ enquiry system which we use, records the volume of traffic we handle and the last five